We want to make sure you love our pieces. If you'd like a different size or choose another direction altogether, we are here to help, just get in touch with us.
We have extended our return and exchange period for all purchases made during the Black Friday sale. If you wish to return or exchange an item bought between 7th November 2024 and 2nd December 2024, you have until 7th January 2025 to do so.
If you want to return or exchange something, just drop us an email at hello@theknottyones.com. Please include your order number and the reason for your return/ exchange. We'll happily accept unworn, unwashed, and unaltered merchandise in sellable condition with original tags attached for a full refund or exchange shipped out within 14 days of you receiving the item. An item can be exchanged once free of charge, but all return shipment costs remain the customers' duty.
Please note that all custom-sizing items cannot be returned, refunded, exchanged, or altered.
